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Using accented letters (or special characters) in aliases.txt

Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...
Some top-level values do not show in a drill-down

Environment: Analytics, All versions Resolution: Values missing from top level: When using multiple levels for drill-down reporting, a value at the top level will only display if there are drill-down...
Length of time the Incoming Chat Toast Invitation is displayed

Environment: Toast notification agents receive prior to accepting a chat request. Chat - Agent Console Oracle B2C Service, All versions Resolution: The CHAT_ALERTFORM_AUTOCLOSE_TIMEOUT configuration...
Toast Pop-up timing

Environment: Desktop Alerts, also known as Toast Notifications Service notifications that also appear in Notifications from navigation pane. Issue: Agents have toast notifications appear in the...
Configuring google mailboxes with and without 2 step verification

Environment: Oracle B2C Service, Techmail Resolution: Google has implemented 2-Step verification for mailboxes. By default, if techmail is configured to use the account password it will be...
Article not the top result when title of that article is the search terms

Environment: Oracle B2C Service Knowledge Advanced Search Issue: The search terms I used were an exact title of a document, but I have to scroll through the search results to find the titled article...
Referring Sites report not consistent with Top Referring Searches From Google report

Enviroment: November 2011 and newer version Resolution: The Referring Sites report (ID 163) provides a list of sites that referred a user to any of the interface end-user pages...
When searching, best matches do not appear at the top of the search results

Environment: Phrase Searching, Customer Portal, Analytics Oracle B2C Service, All versions Resolution: If your search results do not appear to have the strongest matches listed at the top, this...
Report query processes too much data

Environment: Analytics Issue: Sometimes when I generate a report, I get a pop-up message indicating that the query processes too much data. Unable to Process Report This query processes too much...
I receive an error when entering the TAP URL in a browser, {"message":"","errorCode":"404"}

Environment: Oracle TAP on an iPad or iPhone Oracle Human Capital Management Cloud (Oracle HCM Cloud) Also known as Mobile Agent App / Oracle Tap NOTE: Oracle B2C Service Mobile Agent App (TAP)...

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Filter results by product or category "; $ i = 0; foreach( $contentListResponse->SummaryContents as $sc Last Updated: 02/08/2023
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Automation From Ribbon Automation From Ribbon Introduction This document is meant to provide supporting material to the ‘AutomationFromRibbonHowTo’ sample project. This document will outline screen captures with detailed... Last Updated: 02/08/2023
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How To Use This Guide -in framework. How Do I ...? —This section provides in-depth examples of performing specific Last Updated: 02/08/2023
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How To Use This Guide Getting Started — WSDL (.NET C#) . How Do I ...? —This section provides search filtering and Last Updated: 02/08/2023
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Customer Portal ."); return args[ i ++]; }; return string.replace(/%[%sd]/ g Last Updated: 10/23/2018
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Customer Portal » \RightNow\Utils\Text valid date (year, month, and day are a valid combination) in the " y -m-d h:m:s" format. isValidDate Last Updated: 10/23/2018
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Keyboard Shortcuts +Shift+ I Incident Ctrl+Shift+A Answer Ctrl+Shift+P Opportunity Ctrl+Shift+C Contact Ctrl+Shift Last Updated: 09/09/2022
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Keyboard Shortcuts +Shift+ I Incident Ctrl+Shift+A Answer Ctrl+Shift+P Opportunity Ctrl+Shift+C Contact Ctrl+Shift Last Updated: 02/18/2026
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Keyboard Shortcuts +Shift+ I Incident Ctrl+Shift+A Answer Ctrl+Shift+P Opportunity Ctrl+Shift+C Contact Ctrl+Shift Last Updated: 06/16/2022
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Customer Portal = "", parameters = parameterList.replace(/ / g , "").split(','); for(var i = 0; i < Last Updated: 10/23/2018

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